From the headlines in this issue:

Customer service, beyond expectations can act as a magnet for more business. It’s a force that the Shasko team at independent Landstar agency PIT in Pittsburgh, Pennsylvania, has put into practice.

While independent Landstar Agent Troy Shasko spearheads the agency, his niece Darian Shasko, the logistics coordinator for PIT agency, recently took the lead on successfully executing an expedited load for a division of a prominent health technology company. The result was the creation of new business opportunities.

Landstar agents and carriers with an interest in cross-border freight transportation along the U.S.-Mexico border gathered in Laredo, Texas, for Landstar’s ninth annual Mexico Cross-Border Agent & Carrier Summit held Oct. 8 -10. Over the three days, nearly 200 attendees networked, listened to guest speakers and learned more about the current cross-border economy and what the future might hold for those facilitating cross-border transportation logistics services.

Additionally, attendees were able to hear from company executives about Landstar’s support system for everything from marketing, selling, pricing and shipment visibility to heavy haul services and carrier recruitment and engagement.